ACCA FAQs - Document Requirements & Format

1. My documents are in HEVC format. Is that acceptable?

No. All documents must be sent in PDF format, and the file size should be less than 5 MB.

2. Should I send each document in separate emails or combine them?

You can send all documents as separate pdf files in a single email, and they must be named properly.

3. My address in my ID proof differs from my current address. Which one should I use?

Use the address on your official ID proof.

4. Can I use my Driving License as ID proof?

No. Only Passport or Aadhar Card are accepted as valid ID proofs for Indian citizens. Both sides of the document are required.

5. There is a name mismatch between my ID proof and educational certificates. What should I do?

You have two options:
Correct your ID proof and submit the updated version.

Submit a "One and the Same" certificate (notarized affidavit from a government official). For further clarification, you can connect with our CBE Team.

6. I’m in the UAE and not returning to India soon. Can I get a “One and the Same” certificate from here?

Yes. NRI students can obtain an affidavit from the Indian Embassy.

7. I haven’t received my B.Com final certificate. What can I submit?

You can submit both your consolidated mark sheet and provisional certificate (original scanned copies).

8. I added watermarks to all my documents and password protected them for safety. Is that a problem?

Yes, ACCA does not accept watermarked or password-protected documents. Please remove any watermarks and security settings before submission.

9. Is a passport-sized photo really necessary? I have a full-sized one, which has been taken recently.

Yes, a passport-sized photograph is mandatory. It must be professional in appearance and of high quality. A full-sized photo will not be accepted.

10. I received an email from ACCA containing only a secure code two weeks ago and still haven’t received my registration number. What should I do?

Please check your inbox and spam/junk folder again. If you still cannot find the registration number, contact the CBE team immediately for assistance.